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2. How would you describe the overall service you received during your visit to this Jiffy Lube?
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3. How would you rate the speed at which your vehicle was serviced? |
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4. Did a Jiffy Lube employee provide you with specific manufacturer recommendations regarding the maintenance needs of your vehicle? |
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5. Did you find the information given, based on the inspection of conditional items and your manufacturer’s recommended service intervals, informative? (Conditional items include things like your air filter, wiper blades and exterior lights.)
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6. Did a Jiffy Lube employee provide you with the estimated total price for the services you authorized?
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7. When you first arrived at the center, were you quickly greeted or acknowledged by a Jiffy Lube employee?
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8. Did a Jiffy Lube employee tell you how long it would take for your car to be serviced?
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9. Did it actually take that same amount of time, more time or less time for your car to be serviced?
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10. How would you rate your most recent visit on polite and respectful employees?
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11. When you pulled into the service bay, did a Jiffy Lube employee open your vehicle door for you?
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12. Did the Jiffy Lube employee say “Welcome to Jiffy Lube”?
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13. Upon exiting the service center, did a Jiffy Lube employee open your car door for you?
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14. Did a Jiffy Lube employee ask if your windows were cleaned and if your vehicle was vacuumed to your satisfaction?
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15. Did a Jiffy Lube employee thank you for choosing Jiffy Lube?
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16. Would you recommend Jiffy Lube to a friend?
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17. What radio station(s) do you listen to most frequently? (Check all that apply)
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18. What local news stations do you listen to most often? (Check all that apply)
Fox News
Valley News Live – KVLY (11)
Valley News Live – KXJB (4)
WDAY News
I don’t watch local television news |
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20. What can we do to improve your experience at Jiffy Lube?
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21. Was there anyone or anything that made your experience especially positive?
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Additional Information (We MUST have your name to respond) |
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