* = required information

1. Location (* Required)
10th Street North (Downtown) Fargo
13th Avenue South, Fargo
32nd Avenue South, Fargo

 

2. How would you describe the overall service you received during your visit to this Jiffy Lube?

Excellent	Very Good	Average	Poor	Unacceptable

Excellent	Very Good	Average	Poor	Unacceptable

Yes	No	I Don't Recall

5. Did you find the information given, based on the inspection of conditional items and your manufacturer’s recommended service intervals, informative? (Conditional items include things like your air filter, wiper blades and exterior lights.)

Yes	No	No Information Given

6. Did a Jiffy Lube employee provide you with the estimated total price for the services you authorized?

Yes	No	I Don't Recall

7. When you first arrived at the center, were you quickly greeted or acknowledged by a Jiffy Lube employee?

Yes	No	I Don't Recall

8. Did a Jiffy Lube employee tell you how long it would take for your car to be serviced?

Yes	No	I Don't Recall

9. Did it actually take that same amount of time, more time or less time for your car to be serviced?

Same amount of time	More time	Less time	I Don’t Recall

10. How would you rate your most recent visit on polite and respectful employees?

Excellent	Very Good	Average	Poor	Unacceptable

11. When you pulled into the service bay, did a Jiffy Lube employee open your vehicle door for you?

Yes	No	I Don't Recall	I Dropped My Vehicle Off

12. Did the Jiffy Lube employee say “Welcome to Jiffy Lube”?

Yes	No	I Don't Recall

13. Upon exiting the service center, did a Jiffy Lube employee open your car door for you?

Yes	No	I Don't Recall	I Dropped My Vehicle Off

14. Did a Jiffy Lube employee ask if your windows were cleaned and if your vehicle was vacuumed to your satisfaction?

Yes	No	I Don't Recall	I Dropped My Vehicle Off

15. Did a Jiffy Lube employee thank you for choosing Jiffy Lube?

Yes	No	I Don't Recall

Yes	No

FM Stations: BOB95 - FM The Eagle 106.9 FM105.1 The Fox 107.9 Froggy 99.9 Mojo 104.7 Q98 Rock 102 Y-94 I usually listen to satellite radio I don’t listen to the radio

AM Stations: ESPN 1660 AM The Fan - 740 AM The Flag 1100 AM KBMW 1450 AM KFGO - 790 AM WDAY - 970 AM

19. What prompted your visit today?  (Check all that apply)

Radio ad
TV ad
Print ad
Reminder card
My window sticker
Nothing – I just knew I was due

21. Was there anyone or anything that made your experience especially positive?

Additional Information (We MUST have your name to respond)

* Name
Email Address
Phone Number
Mailing Address
City
State
Zip
Date of Service