Fargo Jiffy Lubes

We want to do everything possible to make your experience in our stores the best it can be. Your feedback is critical to our success and we appreciate you taking the time to fill out this survey. When you click "submit" at the end of the survey, you will receive a coupon for savings on your next Jiffy Lube Signature Service® Oil Change.

If you prefer to contact us directly, please email us at service@jklube.com.

Thank you for your business and for taking the time to let us know about your experience in our service centers.

Karn Jilek and John Olstad
Owners
Fargo Jiffy Lubes

* = required information

*Location
10th Street North (Downtown) Fargo
13th Avenue South, Fargo
32nd Avenue South, Fargo

 
 
  
1. How would you rate your overall experience at this Jiffy Lube today?
1 Unacceptable
2
3 Neutral
4
5 Excellent
 
 
2. When you arrived at the store, did a technician open your door for you?
  

Yes
No
Don't Know
 I Dropped My Vehicle Off
 
 
3. Did the technician say “Welcome to Jiffy Lube”?
  

Yes
No
Don't Recall
 

 

  
4. Did the Customer Service Advisor review your vehicle maintenance recommendations?
 
Yes
No
Don't Recall
 
5. Did the Customer Service Advisor communicate the estimated total price for the services you authorized?
Yes
No
Don't Recall
 
 
6. Was your vehicle pulled out of the service bay when your service was completed?
Yes
No
Don't Recall
 I Dropped My Vehicle Off
 
 
7. Upon exiting the store, did a technician open your car door for you?
Yes
No
Don't Recall
 I Dropped My Vehicle Off
 
 
8. Did a technician ask if your windows were cleaned and if your vehicle was vacuumed to your satisfaction?
Yes
No
Don't Recall
 I Dropped My Vehicle Off
 
 
9. Did a technician thank you for choosing Jiffy Lube?
Yes
No
Don't Recall
 
 
10. Did you receive a Key Tag/Thank You Card at checkout?
Yes
No
Don't Recall
 Already Had a Discount
 
 
11. How would you rate the speed at which your vehicle was serviced?
1 Unacceptable
2
3 Neutral
4
5 Excellent
 
 
12. Would you recommend Jiffy Lube to a friend?
Yes
No
 
 
13. What can we do to improve your experience at Jiffy Lube?
  
 
14. Was there anyone or anything that made your experience especially positive?
  
 
Additional Information (We MUST have your name to respond)
 
* Name
Email Address
Phone Number
Mailing Address
City
State
Zip
Date of Service